Effective Date: 1 September 2026
This Shipping & Returns Policy explains how orders placed through the BMTF E-Commerce Website are delivered and how customers can request returns, exchanges, or refunds.
BMTF E-Commerce aims to provide reliable and convenient delivery services to customers across Bangladesh.
Orders will be delivered to the shipping address provided by the customer during checkout.
Customers are responsible for ensuring that the following information is accurate:
Full name
Mobile/telephone number
Complete delivery address
District/City
Area/Location
Any other information required for delivery
Incorrect or incomplete delivery information may result in delivery delays or additional delivery arrangements.
BMTF E-Commerce may provide delivery services to locations within Bangladesh, subject to product availability and courier service coverage.
Delivery availability may vary depending on:
Customer location
Product type
Product size or weight
Courier coverage
Delivery restrictions
Applicable shipping charges will be calculated based on the relevant delivery location, product weight, order characteristics, or applicable BMTF shipping rates.
The applicable shipping charge will be displayed during checkout before the customer confirms the order.
Shipping charges may vary between Inside Dhaka and Outside Dhaka locations.
BMTF reserves the right to change shipping charges when necessary.
Estimated delivery time may vary depending on the customer's location, product availability, courier service, public holidays, weather, transportation conditions, and other circumstances.
The estimated delivery time provided during order processing is an indication only and may not be guaranteed.
Unexpected circumstances may cause delivery delays.
After an order is successfully placed, BMTF may verify the order and payment information before dispatch.
Orders may be delayed or cancelled if:
The product is unavailable.
The provided information cannot be verified.
Payment is unsuccessful or cannot be confirmed.
The delivery address is incomplete or invalid.
There is a technical or pricing error.
Fraudulent or suspicious activity is detected.
The customer should ensure that someone is available to receive the order at the provided delivery address.
If delivery cannot be completed because:
The customer is unavailable.
The address is incorrect or incomplete.
The provided phone number cannot be reached.
The customer refuses to receive the order.
The delivery location is inaccessible.
additional delivery arrangements or charges may apply where applicable.
Customers are encouraged to inspect the package and product upon delivery.
If the package appears seriously damaged, opened, or tampered with, the customer should notify the delivery person where possible and contact BMTF as soon as possible.
For damaged, defective, incomplete, or incorrect products, customers should contact BMTF promptly with relevant order details and supporting photographs where requested.
A product may be eligible for return or exchange where:
The wrong product was delivered.
The product is damaged during delivery.
The product is defective.
The product is materially different from the product description.
The product is incomplete or missing required components.
The return is otherwise approved under BMTF's applicable policy.
Return eligibility may vary depending on the product category.
Unless otherwise specified, returned products should:
Be in their original condition.
Be unused where applicable.
Include original packaging.
Include accessories and documentation supplied with the product.
Include the original invoice/order information where available.
Not have been intentionally damaged or misused.
Products that have been altered, damaged through misuse, or used contrary to the manufacturer's instructions may not qualify for return.
Customers should contact BMTF as soon as possible after receiving an order if they believe the product is defective, damaged, incorrect, or otherwise eligible for return.
The applicable return period may depend on the product category and the specific return terms displayed at the time of purchase.
Certain products may not be eligible for return or exchange due to their nature, condition, or applicable legal or operational requirements.
Examples may include:
Products specifically marked as non-returnable.
Customized or personalized products.
Products damaged through customer misuse.
Products that have been altered after delivery.
Products without required original components or packaging, where such components are necessary for the return.
Any product-specific return restrictions will apply where clearly communicated to the customer.
To request a return, the customer should contact BMTF through the available customer support channel and provide:
Order number.
Customer name.
Mobile/telephone number.
Product name.
Reason for return.
Description of the problem.
Photographs or other supporting information where requested.
BMTF may review the request before approving the return.
Returned products may be inspected to determine whether they meet the applicable return conditions.
BMTF may reject a return where the product:
Does not meet the return requirements.
Shows evidence of misuse.
Has been intentionally damaged.
Is materially different from the product originally delivered.
Does not match the approved return request.
Where an exchange is approved, BMTF may provide a replacement product subject to availability.
If the same product is unavailable, BMTF may provide an alternative resolution, which may include a refund where applicable.
Where a refund is approved, the refund will normally be processed using the applicable payment or refund procedure.
The time required for the refund to reach the customer's account may depend on:
Payment method.
Payment gateway.
Bank or financial institution.
Card issuer.
Other payment service provider.
BMTF cannot guarantee the processing time of third-party financial institutions.
Where the return is due to an error attributable to BMTF, such as delivery of an incorrect or defective product, BMTF may arrange or bear the applicable return delivery cost subject to verification.
Where a return is requested for another reason, the customer may be responsible for applicable return delivery charges.
The applicable arrangement will be communicated when the return request is reviewed.
Customers may request cancellation before an order has been dispatched.
Once an order has been dispatched, cancellation may not be possible. In such cases, the customer may need to follow the applicable return procedure.
If an order is cancelled after payment has already been received and the customer is entitled to a refund, BMTF will process the applicable refund according to its refund procedure.
Where a product is supplied with a manufacturer's or seller's warranty, the applicable warranty terms will apply.
Warranty coverage, duration, exclusions, and claim procedures may vary by product.
A warranty does not automatically mean that a product is eligible for return or refund.
Customers are responsible for providing accurate delivery and contact information and for following applicable product care and usage instructions.
Damage resulting from improper use, installation, modification, negligence, or unauthorized repair may not qualify for return, exchange, or warranty support.
BMTF may update this Shipping & Returns Policy from time to time.
Any updated policy will be published on the BMTF E-Commerce Website with the applicable effective date.
For shipping, delivery, return, exchange, or refund inquiries, please contact BMTF through the official contact information provided on the website.
Bangladesh Machine Tools Factory (BMTF)
BMTF E-Commerce
Website: shop.bmtf.com.bd
Last Updated: 1 September 2026