Effective Date: 1 September 2026
Bangladesh Machine Tools Factory (BMTF) respects your privacy and is committed to protecting the personal information you provide when using the BMTF E-Commerce Website.
This Privacy Notice explains what information we may collect, how we use it, how we protect it, and your rights regarding your information.
The BMTF E-Commerce Website is operated by:
Bangladesh Machine Tools Factory (BMTF)
Website: shop.bmtf.com.bd
In this Privacy Notice, “BMTF,” “we,” “our,” or “us” refers to Bangladesh Machine Tools Factory and the operator of the BMTF E-Commerce Website.
When you use our website, create an account, place an order, or contact us, we may collect information such as:
Full name
Email address
Mobile or telephone number
Billing address, where applicable
Shipping/delivery address
Account login information
Order and purchase history
Information you provide when contacting customer support
When you make a purchase, we may collect information relating to:
Order number
Products purchased
Order amount
Payment status
Transaction reference
Selected payment method
Where online payment is processed through a third-party payment gateway, payment card or banking information may be handled directly by the relevant payment service provider rather than being stored by BMTF.
When you visit our website, certain technical information may be automatically collected, such as:
IP address
Browser type and version
Device type
Operating system
Date and time of access
Pages visited
Website activity and interaction information
Referring website or source, where available
Technical logs and security information
We may use your information for legitimate business and operational purposes, including:
Creating and managing your customer account.
Processing and confirming orders.
Processing payments.
Arranging product delivery.
Contacting you regarding your order.
Providing customer support.
Responding to questions, complaints, or requests.
Managing returns, exchanges, refunds, and warranty-related matters where applicable.
Improving our website, products, and services.
Detecting and preventing fraud, unauthorized transactions, and misuse.
Maintaining website and network security.
Troubleshooting technical problems.
Maintaining business and transaction records.
Complying with applicable laws and legal requirements.
We may use the contact information you provide to communicate with you regarding:
Order confirmation
Payment status
Delivery status
Order cancellation
Return or refund requests
Customer support
Important account or security matters
Changes to our services, policies, or terms
Where permitted and applicable, we may also send information about products, services, offers, or other BMTF activities.
You may have the option to opt out of non-essential promotional communications.
Our website may use cookies and similar technologies to improve website functionality and user experience.
Cookies may be used for purposes such as:
Maintaining your shopping cart.
Keeping you signed in.
Remembering website preferences.
Supporting checkout functionality.
Understanding website usage.
Improving website performance.
Supporting security and fraud prevention.
You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of the website, including shopping and checkout features.
BMTF does not sell or rent your personal information for monetary gain.
We may share necessary information with trusted service providers when required to provide our services, including:
Payment gateway providers.
Courier and delivery service providers.
Hosting and infrastructure service providers.
IT, security, and technical service providers.
Website and system maintenance providers.
Professional advisers where necessary.
Government authorities or law-enforcement agencies where required by applicable law.
We only intend to share information that is reasonably necessary for the relevant purpose.
For online payments, transactions may be processed through third-party payment service providers.
BMTF may receive information such as payment status, transaction identification, and confirmation details necessary to complete and manage an order.
Customers should review the privacy and security practices of the relevant payment provider before using its services.
To deliver your order, BMTF may provide necessary customer information to the relevant delivery or courier service provider.
This may include:
Customer name
Mobile/telephone number
Delivery address
Order information
Such information is provided only to the extent reasonably necessary to complete delivery and related services.
BMTF takes reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, alteration, disclosure, loss, or misuse.
Security measures may include:
Access controls.
Authentication mechanisms.
Secure network and server configurations.
Monitoring and logging.
Security updates and maintenance.
Appropriate restrictions on access to customer information.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Notice, including:
Processing and fulfilling orders.
Providing customer support.
Maintaining business records.
Resolving disputes.
Preventing fraud and misuse.
Meeting accounting, legal, regulatory, or other applicable requirements.
The specific retention period may vary depending on the type of information and the purpose for which it was collected.
You are responsible for ensuring that the information you provide to BMTF is accurate and up to date.
If you create an account, you should keep your login credentials confidential and notify BMTF if you believe your account has been accessed without authorization.
The BMTF E-Commerce Website is intended for general customers and is not specifically directed toward children.
We do not knowingly seek to collect unnecessary personal information from children.
If a parent or legal guardian believes that a child has provided personal information to us without appropriate consent, they may contact BMTF so that the matter can be reviewed.
Our website may contain links to third-party websites, services, payment providers, or other external platforms.
BMTF is not responsible for the privacy practices, security, or content of third-party websites.
Customers should review the privacy notices of third-party services before providing information to them.
Subject to applicable law and any relevant limitations, you may have the right to:
Request information about personal data we hold about you.
Request correction of inaccurate or incomplete information.
Request deletion of information where legally applicable.
Request restriction of certain processing where applicable.
Withdraw consent where processing is based on consent.
Object to certain uses of your information where applicable.
Request information about how your personal information is used or shared.
Some requests may be subject to legal, contractual, security, or operational requirements.
If you wish to update, correct, or request deletion of your account or personal information, you may contact BMTF through the contact information provided on the website.
We may need to verify your identity before processing certain requests to protect your information from unauthorized access.
BMTF may update this Privacy Notice from time to time to reflect changes in our services, technology, legal requirements, or business practices.
The updated Privacy Notice will be published on this website together with the applicable effective date.
We encourage customers to review this page periodically.
If you have questions, concerns, complaints, or requests regarding this Privacy Notice or the handling of your personal information, please contact BMTF through the official contact information provided on the website.
Bangladesh Machine Tools Factory (BMTF)
BMTF E-Commerce
Website: shop.bmtf.com.bd
By using the BMTF E-Commerce Website, creating an account, or placing an order, you acknowledge that you have read and understood this Privacy Notice.
Last Updated: 1 September 2026