Effective Date: 1 September 2026
Welcome to the BMTF E-Commerce Website. These Terms & Conditions govern your use of our website and the purchase of products through our online platform. By accessing, browsing, or placing an order through this website, you agree to comply with and be bound by these Terms & Conditions.
BMTF E-Commerce is an online shopping platform operated by Bangladesh Machine Tools Factory (BMTF) for offering products to customers through its online store.
BMTF reserves the right to update, modify, or discontinue any product, service, feature, or part of the website at any time without prior notice.
By using this website, you confirm that:
The information provided by you is accurate and complete.
You are legally capable of entering into a purchase agreement.
You will use the website only for lawful purposes.
You will not misuse, damage, or attempt to gain unauthorized access to the website or its systems.
We make reasonable efforts to ensure that product descriptions, images, specifications, prices, and other information displayed on the website are accurate.
However:
Product colors may vary slightly depending on your device or display.
Product images may be for illustration purposes.
Product specifications may be changed by the manufacturer or supplier.
Minor differences between the displayed product and the delivered product may occur.
BMTF reserves the right to correct errors or inaccuracies at any time.
All prices displayed on the website are in Bangladeshi Taka (৳) unless otherwise stated.
Product prices may change without prior notice.
Applicable delivery or shipping charges may be added to the order total.
The final payable amount will be displayed before order confirmation.
In the event of an obvious pricing or technical error, BMTF reserves the right to cancel the affected order and refund any payment already received.
Certain features may require you to create an account.
You are responsible for:
Providing correct information.
Maintaining the confidentiality of your account credentials.
Keeping your contact and delivery information updated.
All activities performed through your account.
If you believe your account has been accessed without authorization, you should immediately contact BMTF.
When you place an order through the website, you are submitting a request to purchase the selected products.
An order is considered accepted only after confirmation by BMTF.
BMTF reserves the right to:
Accept or reject an order.
Limit the quantity of products purchased.
Cancel an order due to product unavailability.
Cancel an order because of incorrect pricing or technical errors.
Cancel an order where fraudulent or suspicious activity is detected.
If an order is cancelled after payment has been received, the applicable amount will be refunded according to the payment and refund procedures.
We may provide one or more payment methods, including online payment and other payment options supported by the website.
Customers are responsible for providing accurate payment information.
For online payments:
Payment processing may be handled by third-party payment service providers.
BMTF does not normally have access to customers' complete card or banking credentials.
Payment confirmation may be subject to verification by the relevant payment provider.
An order may not be processed until the payment status has been successfully confirmed.
BMTF will make reasonable efforts to deliver orders to the address provided by the customer.
Customers are responsible for providing:
Correct name.
Correct mobile/telephone number.
Complete delivery address.
Any other information required for successful delivery.
Delivery times may vary depending on:
Delivery location.
Product availability.
Courier service.
Weather or transportation conditions.
Public holidays.
Other circumstances beyond BMTF's reasonable control.
Delivery estimates are not guaranteed unless specifically stated otherwise.
Shipping or delivery charges may apply depending on the product, order weight, delivery location, or applicable delivery policy.
The applicable delivery charge will be displayed during checkout before the order is confirmed.
BMTF reserves the right to change shipping charges when necessary.
Customers may request cancellation of an order before it has been dispatched.
Once an order has been dispatched, cancellation may not be possible and the customer may need to follow the applicable return or refund procedure.
BMTF may cancel an order where:
The product is unavailable.
Incorrect information has been provided.
The delivery address cannot be verified.
Payment cannot be confirmed.
Fraudulent or suspicious activity is suspected.
A technical or pricing error has occurred.
Products may be eligible for return or exchange subject to the applicable Return & Refund Policy of BMTF.
Generally, returned products must:
Be unused unless the product is defective.
Be in their original condition.
Include original packaging, accessories, and applicable documentation.
Meet the applicable return period and conditions.
Certain products may not be eligible for return or exchange due to their nature.
Customers should inspect the product upon delivery and contact BMTF promptly if the product is damaged, defective, incorrect, or incomplete.
Where a refund is approved, the refund will be processed according to BMTF's applicable refund procedure.
The time required for the refund to reach the customer's account may depend on the payment method, bank, card issuer, or payment service provider.
Shipping or delivery charges may be non-refundable where applicable.
Customers agree not to:
Use the website for unlawful purposes.
Provide false or misleading information.
Attempt unauthorized access to the website or its systems.
Interfere with website operation.
Upload malicious software or harmful content.
Use automated systems to improperly access or collect website information.
Place fraudulent or intentionally misleading orders.
BMTF reserves the right to restrict or terminate access where misuse is identified.
All website content, including but not limited to:
Logos
Brand names
Text
Product descriptions
Graphics
Images
Website design
Software
Layout
Other digital content
may be protected by applicable intellectual property laws.
No content may be copied, reproduced, modified, distributed, or commercially exploited without appropriate authorization.
BMTF will make reasonable efforts to keep the website available and operational.
However, temporary interruption may occur because of:
Maintenance.
Server or network problems.
Security incidents.
Technical failures.
Internet service interruptions.
Events beyond BMTF's reasonable control.
BMTF does not guarantee that the website will always be available or completely error-free.
The website may use third-party services such as payment gateways, courier services, hosting providers, analytics services, or other service providers.
Use of such services may be subject to the respective third party's terms and policies.
BMTF is not responsible for failures or interruptions caused directly by third-party service providers beyond BMTF's reasonable control.
Customer information will be handled in accordance with BMTF's applicable Privacy Policy.
By using the website, you acknowledge that information necessary to process orders, payments, delivery, customer support, and other legitimate business activities may be collected and processed.
To the extent permitted by applicable law, BMTF will not be responsible for losses resulting from circumstances beyond its reasonable control, including but not limited to:
Internet or network failures.
Courier delays.
Payment gateway failures.
Natural disasters.
Government restrictions.
Power or infrastructure failures.
Events of force majeure.
Nothing in these Terms & Conditions is intended to exclude any liability that cannot legally be excluded.
BMTF may conduct reasonable verification of orders and customer information to prevent fraud, misuse, unauthorized transactions, or other suspicious activity.
BMTF reserves the right to delay, reject, or cancel transactions where reasonable grounds for concern exist.
BMTF may update these Terms & Conditions from time to time.
Updated terms will be published on this website with the applicable effective date.
Your continued use of the website after changes are published constitutes acceptance of the updated Terms & Conditions.
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of Bangladesh.
Any dispute relating to the use of the website or purchase of products shall be subject to the applicable laws and jurisdiction of Bangladesh.
For questions, complaints, order-related issues, or other concerns regarding these Terms & Conditions, please contact BMTF through the official contact information provided on the website.
Bangladesh Machine Tools Factory (BMTF)
BMTF E-Commerce
Website: shop.bmtf.com.bd
By using the BMTF E-Commerce website or placing an order, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.